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Terms of Service & Privacy Policy

Last updated: October 24, 2026

Welcome to daynaseraye.com. I'm glad you're here.

This website shares my work in relational intelligence, embodied awareness, authentic leadership, coaching, and training. These terms help create clarity about using this website, participating in my offerings, and how your personal information is handled.

If you have questions, please reach out at [email protected].

Part 1: Terms of Service


1. My Services

Through this website, I offer coaching, trainings, workshops, courses, digital resources, and related educational experiences.

Each offering may have specific details about its content, duration, pricing, and participation requirements. The information provided on the relevant sales or checkout page forms part of the agreement for that offering.

2. Coaching and Personal Responsibility

My work supports personal development, self-awareness, relational capacity, and meaningful change through conversation, somatic awareness, and experiential practices.

Coaching and educational services are not psychotherapy, medical treatment, or crisis intervention, and do not replace care from appropriately qualified professionals. No particular outcome is guaranteed.

You are responsible for your own decisions, actions, and well-being. You are always welcome to communicate your needs, set boundaries, ask questions, and decline or pause an exercise.

3. R.E.A.L. Coaching: Payment and Scheduling

R.E.A.L. Coaching is a personalized, three-month experience that includes six private 75-minute sessions, between-session messaging support through WhatsApp or Voxer, and relevant teaching videos and practices.

Investment

  • Pay in full: $1,800.

  • Payment plan: Three monthly payments of $650, totaling $1,950.

The payment plan costs $150 more than paying in full. By selecting the payment plan, you commit to the full three-month package and all three payments. It is not a month-to-month subscription.

Scheduling: Please provide at least 24 hours' notice to reschedule a session. Late cancellations and missed sessions may be counted as used, except in exceptional circumstances at my discretion. Sessions should be completed within the three-month period unless we agree otherwise in writing.

Between-session support: Messaging is intended for brief questions, reflections, and support integrating our work into everyday life. I aim to respond within 48 hours during business days. Messaging is not emergency support.

4. Commitment and Refunds

R.E.A.L. Coaching is an invitation to commit to yourself and the process of change. This work can bring you into contact with unfamiliar feelings, challenge familiar ways of being, and ask you to practice something new when the old ways feel more comfortable. Often, the transformation happens not by stepping away when things get uncomfortable, but by staying curious, engaged, and supported as you move through them.

For this reason, all purchases are final and non-refundable, subject to applicable law. Your investment reserves dedicated time, energy, and support for your process. If you choose to step away before the end of our time together, the original payment commitment remains in place.

And life happens. If an unforeseen or extenuating circumstance significantly affects your ability to participate, please reach out. I'll meet the conversation with care and consideration, and we'll explore what might be possible. While refunds are not guaranteed, I believe in approaching these situations with humanity and discernment.

If I need to discontinue our work before the container is complete, we'll make an appropriate arrangement for any services not yet delivered, consistent with applicable law.

For other courses, trainings, and digital products, any specific cancellation or refund terms will be provided on the relevant sales or registration page.

5. Intellectual Property

The original content on this website and within my offeringsā€”including the R.E.A.L. framework, teaching materials, videos, written resources, and exercisesā€”is owned by Dayna Seraye or used with permission.

You're welcome to use materials provided to you for your personal learning and development. Please don't reproduce, distribute, sell, or use them to create or deliver your own programs without written permission.

6. Website Use and Liability

Please use this website lawfully and respectfully. I make reasonable efforts to keep its content accurate and available but cannot guarantee that it will always be error-free or uninterrupted.

This website may link to third-party services. I am not responsible for the independent content, terms, or practices of those services.

To the extent permitted by applicable law, I am not liable for indirect or consequential damages arising from your use of this website or participation in my offerings. Nothing in these terms limits liability or consumer rights that cannot legally be excluded.

7. Governing Law

These terms are governed by the laws of the State of Colorado, except where applicable law requires otherwise.

8. Contact

Questions about these terms? Please email [email protected].

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Part 2: Privacy Policy


1. Information I Collect

I respect your privacy and aim to collect only the information reasonably needed to operate my website and provide my services.

Depending on how you interact with me, I may collect:

  • Contact information: Your name, email address, and other details you provide through forms or messages.

  • Purchase and registration information: Details about your enrollment, transactions, and services purchased.

  • Information you choose to share: Responses to applications, surveys, coaching-related communications, or other forms.

  • Technical information: Information such as your IP address, browser type, device information, and website activity, which may be collected through cookies and similar technologies.

Please share only the personal information necessary for the service or conversation.

2. How I Use Your Information

I use personal information to:

  • Respond to inquiries and provide coaching, trainings, and other services.

  • Process purchases, registrations, and scheduling.

  • Deliver resources, newsletters, and communications you've requested or agreed to receive.

  • Improve my website, content, and services.

  • Maintain business records, protect website security, and meet legal obligations.

If you subscribe to my newsletter, you can unsubscribe from promotional emails at any time using the link included in the email. I may still send essential messages related to a purchase or service.

3. Kajabi, Payments, and Other Services

My website, forms, checkout, and email marketing are hosted or managed through Kajabi. Information you provide through these features may be processed by Kajabi to operate the website, manage contacts, deliver emails, and fulfill purchases.

Payments are processed through the payment provider available at checkout. I may receive transaction details such as your name, purchase amount, and payment status.

For coaching communications, I may use WhatsApp or Voxer. These platforms have their own privacy policies and data-handling practices.

I may also use other service providers when needed to operate my business. These providers may process information on my behalf or under their own terms.

I do not sell your personal information for money.

4. Cookies and Website Analytics

Kajabi uses cookies and similar technologies to support website functionality and certain information-collection purposes. Depending on my website settings, analytics or other tracking tools may also be used.

You can manage cookies through your browser settings, although disabling some cookies may affect how the website functions.

Where required by law, I will provide appropriate notice and choices for non-essential cookies and tracking technologies.

5. Privacy and Confidentiality

I treat information you share with me with care and respect. I will not publish identifiable personal stories or private coaching conversations for promotional purposes without appropriate permission.

Coaching communications are not necessarily legally privileged. Information may be disclosed when required or permitted by law, including in certain serious safety situations.

Please be mindful of the information you share through third-party messaging platforms, email, and online forms.

6. Data Security and Retention

I take reasonable steps to protect personal information against unauthorized access, loss, or misuse. No online system can be guaranteed completely secure.

I retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations. When information is no longer needed, I take reasonable steps to delete or securely dispose of it, as appropriate.

7. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

To make a request, email [email protected] with the subject line Privacy Request. I may need to verify your identity before responding and will handle requests according to applicable law.

8. Children's Privacy

This website and my services are intended for adults unless a particular offering expressly states otherwise. I do not knowingly collect personal information online from children under 13 without the consent required by applicable law.

9. Updates to This Policy

I may update these terms and this policy as my services, website, or legal obligations change. The current version will be published on this page with an updated date.

10. Contact

For questions about your privacy or how your information is handled, please contact:

Dayna Seraye
[email protected]
https://www.daynaseraye.com